Booking Terms and Conditions:
Virginia Lake Caravan Park is a family touring park catering for caravans, tents, trailer tents, ARV'S and motor homes. Our guests enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.
We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable to refund any monies paid or for any extra costs incurred by you.
We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.
Although all are welcome, We reserve the right to refuse any booking. Bookings can be made in person or by telephone.
The person who makes the booking is responsible for the booking and warrants that they are over 18 years of age and that their requirements are correct at the time of booking.
A deposit is required to confirm a booking, and all Bank Holiday bookings must be paid in full a minimum of 2 weeks prior to arrival.
We can accept telephone payment by debit cards only. All debit card payments are free of charge. Payment on site can be made by debit card or cash (pound sterling) only.
The Price of the Holiday.
Once you have made your booking and paid in full or paid a deposit on your stay, the price of the holiday will not be subject to any change unless you bring anything extra e.g. another person. The balance of the price of your holiday must be paid upon arrival at the camping park.
Cancellation of the Holiday By You.
You may transfer your holidays full payment, or the deposit paid to another alternative date should you need to amend, or cancel your original holiday at any time, up until 7 days before the date of arrival. All monies paid are non refundable. Cancellations made with less then 7 days notice will not be automatically eligible for holiday postponements or rescheduling, but will be at the managements discretion and subject to date availability. Any cancellation will be effective on the date it is received by us. Cancellations are required in writing, by letter or by email. Deposits and payments are non-refundable.
Change or cancellation of the Holiday by us.
If we are unable to provide the booked holiday and have therefore had to cancel or amend the booking before the holiday it is due to start, you are entitled to choose alternative holiday dates. Except for where the cancellation or change arise from an unforeseeable or unusual occurrence outside our control as described in the next section, we will endeavour to arrange an alternative date for your stay.
Unforseeable or unusual occurrences beyond our control include but are not limited to: utilities failures, i.e. electricity/water, extreme weather conditions, acts of terrosim and war and acts of God.
Holiday Behaviour Standards and Termination.
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:
To act in a courteous and considerate manner towards us, our staff and other guests.
To supervise children properly so that they are not a nuisance or danger to themselves or others.
All personal belongings and property are left at the owners risk
You further agree that you will not:
o Commit any criminal offence at the Park or undertake any criminal activity.
o Commit any acts of vandalism or nuisance.
o Keep or carry any firearm (unless stored in our secure gun safes) or any other weapon at the Park.
o Use unlawful drugs.
o Create any undue noise or disturbance.
o Carry on any trade or business while on the Park.
o Not start-up or drive motorised vehicles between the hours of 10pm and 7am
o Park any additional vehicles to the one permitted with each pitch booking in the hardstanding area of the site.
o Park any vehicle to the sides of the site entrance if arriving after the entrance gates have been closed and secured.
o Park any vehicle to the sides of the site entrance if departure is required prior to the entrance gates being opened daily.
o Quiet hours are from 10pm until 7am. Please respect your fellow guests and keep noise to a minimum.
Health and Safety and Security.
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:
The speed limit on the park is 5 mph.
All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the park.
No recreational vehicles can be used on the park. This includes motorised scooters.
No ball games near any caravan or tents etc. - ball games can be played on the middle grass section only which is adjacent to the playarea, trim trail and climbing tree trunks.
Children must not be allowed to play in or around the facilities blocks or in the park entrance, and must be supervised at all times.
Please make yourself aware of the nearest fire point.
Dogs and other pets.
If you bring your dog with you when you stay with us we ask that you:
Keep your dog on a short lead on the park at all times
Clean up after your dog.
Keep your pet away from the children's playarea, trim trail, ball games area and climbing tree trunks.
Do not leave your dog unattended at any time.
We reserve the right to require that the owner removes their dog, or any other pet from the park if it is a nuisance or danger to other guests, or if the pet handler fails to clean up after the pet.
Fires are not permitted. Ground level barbeques are only permitted if they are raised off the ground with bricks or other suitable materials. Please ask for bricks to support your barbeques etc.
No hot ashes are to be placed in bins.
Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.
Please note that you may be able to extend your stay beyond the dates booked if there space is available, but there is no guarantee that the same pitch will be available.
It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
The information supplied to us upon booking will only be used for administrative purposes.
The size of your unit, including any tents, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.
Please advise us if you are likely to arrive later than 8pm.
If we have not heard from you 24 hours after your expected arrival we reserve the right to re-let your pitch.
We try and accommodate late departures and early arrivals where possible but this must be arranged with management.
All pitches are usually to be vacated by 2pm (unless agreed otherwise) on the day of your departure.
All Bankholiday weekend bookings must be for a minimum of 3 nights from the Friday (or earlier).
If you have a problem please report it immediately to management so it can be dealt with.
The management reserve the right to refuse entry and any person not abiding by the rules or creating a nuisance to other guests and will have to leave immediately.
We hope that you enjoy your stay. If you need any help, advice or have a problem, please do not hesitate to contact the park owners.